To cancel or make changes to your order, log into your Friant Plus account and go to My Account > Order History. Select the order you’d like to update and follow the prompts to cancel or request changes. Please note: Orders can only be canceled or edited before they ship. If your order has already shipped, our support team can help with next steps. Please contact support@friantplus.com 

Once your order ships, you’ll receive a tracking number by email so you can follow its progress. If you have a Friant Plus account, you can also log in and check the status of your order anytime in your Account Dashboard > Order History.

We might be able to update your shipping address before your order ships — contact us at support@friantplus.com quickly to check.

We currently ship to customers across the 48 contiguous United States, including: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Once your order has shipped, check your shipping notification email for your tracking number(s). If you've ordered multiple items, you will be sent an additional shipment notification email for each item, and you can also view all of the tracking numbers associated with your order by clicking here and entering your order number. Our big products are sent as multi-item shipments with a note on the shipping box, example: “Box 1 out of 3”.

Although uncommon, we recommend first checking with your neighbors or your building’s reception desk if you live in an apartment or shared complex, in case your order was received by someone else by mistake. If your product still hasn’t reached you 3 business days after it’s marked as delivered, please reach out to support@friantplus.com. We’ll investigate the issue and work to resolve it as quickly as possible. Rest assured we will do everything in our power to help!

All of our shipments contain a QR code which you can scan to access a digital version of your assembly instructions. You can also find PDF and video assembly instructions for most products on our assembly page here Product Support.

Product pages on our website provide comprehensive details, including exact dimensions, technical specifications, materials, and other relevant product information to help you make informed purchasing decisions.

Currently, our focus is on online sales; however, we may explore showrooms or strategic partnerships in the future. Please contact us if you are interested in experiencing a product in person.

Yes! For large projects or business purchases, we offer special pricing. Please contact our team at sales@friantplus.com to discuss your needs

We offer free shipping on all orders within the 48 contiguous United States. Smaller items are shipped via standard parcel carriers, while larger or bulk orders may be shipped via free LTL (Less-Than-Truckload) freight. Shipping details, including your delivery method, will be displayed in your shopping cart and included in your email order confirmations. To view full details, please see our complete Shipping & Delivery.

Large items may be shipped via freight or LTL (Less-Than-Truckload) carriers. Your shipping method will be confirmed in your shopping cart at checkout. After your order ships, your shipping confirmation will include detailed delivery information, including the carrier, estimated delivery date, and any special instructions to ensure a smooth delivery experience.

All returns must be initiated within 30 days of delivery, and items must be like new, undamaged, resellable, and in original packaging. Small parcel items (<150 lb) have a 10% restocking fee, and freight/LTL orders (>150 lb) have a 20% restocking fee. Customers are responsible for return shipping unless the item is defective or was shipped incorrectly. Refunds are issued to the original payment method within 5–10 business days after inspection. Pre-orders can be canceled anytime before shipping for a full refund.

The fastest and easiest way is to log in to My Account, go to Order History, select the order and product, and follow the guided Return, Claim, or Parts Request steps. The process is simple and walks you through each step, from submission to status updates.

Friant Plus offers a limited warranty covering defects in materials and workmanship from the date of delivery. Warranty periods range from 1–10 years depending on the product category. Coverage applies to the original purchaser and products bought directly from Friant Plus. Normal wear and tear, misuse, and unauthorized modifications are not covered. Warranty claims can be submitted through logging In to “My Account”. To view full warranty details, please see our complete Warranty Policy.

If you have additional questions or need further assistance, visit our Contact Us page and submit the form. Our team will review your request and get back to you as soon as possible.