To cancel or modify your order, log in to your Friant Plus account and go to Account > Orders, select your order, and follow the prompts, or cancel directly from your order confirmation email; please note that orders can only be changed or canceled within 1 hour of submission, after which they are processed and cannot be edited or canceled, and if your order has already shipped, our support team can assist with next steps. Please contact support@friantplus.com 

Once your order ships, you’ll receive a tracking number by email so you can follow its progress. You can also log in to your Friant Plus account anytime to check the status of your order under Account > Orders.

We may be able to update your shipping address before your order ships—please contact us at support@friantplus.com as soon as possible to check. However, the fastest and most reliable option is to cancel your order (within 1 hour of submission) and place a new order with the correct address.

We currently ship to customers across the 48 contiguous United States, including: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.

Once your order has shipped, check your shipping notification email for your tracking number(s). If you've ordered multiple items, you will be sent an additional shipment notification email for each item, and you can also view all of the tracking numbers associated with your order by clicking here and entering your order number. Our big products are sent as multi-item shipments with a note on the shipping box, example: “Box 1 out of 3”.

Although uncommon, we recommend first checking with your neighbors or your building’s reception desk if you live in an apartment or shared complex, in case your order was received by someone else by mistake. If your product still hasn’t reached you 3 business days after it’s marked as delivered, please reach out to support@friantplus.com. We’ll investigate the issue and work to resolve it as quickly as possible. Rest assured we will do everything in our power to help!

All of our shipments contain a QR code which you can scan to access a digital version of your assembly instructions. You can also find PDF and video assembly instructions for most products on our assembly page here Product Support.

Product pages on our website provide comprehensive details, including exact dimensions, technical specifications, materials, and other relevant product information to help you make informed purchasing decisions.

Currently, our focus is on online sales; however, we may explore showrooms or strategic partnerships in the future. Please contact us if you are interested in experiencing a product in person.

Yes! You can apply to become an approved trade or partner account here. We also offer built-in bundle discounts, along with an automatic 7% discount applied at checkout on orders over $10,000.

We offer free shipping on all orders within the 48 contiguous United States. Certain items ship via standard parcel carriers, while bundles, bulk orders, and oversized products are delivered via LTL (Less-Than-Truckload) freight. LTL deliveries include free premium liftgate service; NO WHITE GLOVE service . For full details, please refer to our complete policy: Shipping & Delivery.

All returns must be initiated within 30 days of delivery, and items must be like new, undamaged, resellable, and in original packaging. Small parcel items (<150 lb) have a 10% restocking fee, and freight/LTL orders (>150 lb) have a 20% restocking fee. Customers are responsible for return shipping unless the item is defective or was shipped incorrectly. Refunds are issued to the original payment method within 5–10 business days after inspection. Pre-orders can be canceled anytime before shipping for a full refund. For full details, please refer to our complete policy: Return & Refund.

The fastest and most convenient way is to log in to your account, navigate to Account > Claims, and follow the guided steps. The process is straightforward and designed to walk you through each step.

Friant Plus offers a limited warranty covering defects in materials and workmanship from the date of delivery. Warranty periods range from 1–10 years depending on the product category. Coverage applies to the original purchaser and products bought directly from Friant Plus. Normal wear and tear, misuse, and unauthorized modifications are not covered. Warranty claims can be submitted through Account > Claims. For full details, please refer to our complete policy: Warranty Policy.

If you have additional questions or need further assistance, visit our Contact Us page and submit the form. Our team will review your request and get back to you as soon as possible.